Ergon Energy Queensland large customer metering investigation

Ergon Energy Queensland large customer metering investigation

  • Investigation

The Queensland Competition Authority (QCA) has launched an investigation into Ergon Energy Queensland (Ergon Retail) for breaching the National Energy Retail Law Queensland Act 2014 by overcharging large regional business customers.

Ergon Retail is legally required to charge its large customers the regional retail notified electricity prices, set by the QCA each year.

However, Ergon Retail has been charging large regional businesses for metering costs, in addition to notified prices, since 1 January 2017.

The QCA has written to Ergon Retail to cease charging these amounts immediately and the QCA has commenced a full investigation.

Based on current evidence it appears that no residential or small business customers are affected–only large business customers consuming more than 750MWh per year are affected.

Any large business customers in regional Queensland with concerns about their bills can contact the QCA here.