North and West Queensland weather event – February 2019

                                                                                                                                               North and west Queensland have been severely impacted by a monsoonal event across January and February 2019. Record rainfall has led to significant flooding impacting farm infrastructure, paddocks, crops and a large number of livestock deaths.

We have compiled a list of useful support packages and services for Queensland’s primary producers and community members affected by this event.
If you require further information please contact our Customer Service Centre on 13 25 23

Financial support

For primary producers
Activated areas for financial recovery assistance
Flood-damaged producers can apply for Category B and Category C natural disaster assistance to help with their recovery in activated areas. To find out if you are in an activated area, or to apply for assistance visit or call 1800 623 946.

Category B assistance
Category B assistance will help affected producers with assistance, including:
• concessional loans of up to $250,000
• essential working capital loans of up to $100,000 at an interest rate of 1.37 per cent
• freight subsidies of up to $5,000. Primary producers wishing to access freight subsidies should visit or call 13 25 23.
Category C assistance
Under Category C assistance affected primary producers can access grants of up to $75,000 to help clean-up and recover.

Individual Disaster Stricken Property (IDSP)
Primary producers who have suffered major damage outside the above declared areas may apply for an Individual Disaster Stricken Property (IDSP) declaration. For further information visit or call 13 25 23.

Assistance packages for transport services
The Department of Transport and Main Roads have an assistance package available on a range of transport services. View the Personal Hardship Assistance package.

Community Recovery Hotline
Call: 1800 173 349
Local councils
Local council contact details are located here.


Vet hotline
Producers who need assistance with sick or injured animals can contact the Vet hotline on 1800 62 19 18, or their local vet.

Well-being support

NQ Connect
For free 24/7 phone and online counselling service to connect people to mental health services that are best suited to their needs, visit call 1300 059 625.
For free 24/7 phone and online counselling service call 13 11 14.

Mental Health access line
Call 1300 MH CALL (1300 642255).

Queensland Transcultural Mental Health Care
Mental health information for adults is available online.

Youth Natural Disaster Recovery
Mental health support for young adults available.

Birdie’s Tree
Mental health support for babies and young children is available.


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